Use this article to spot and resolve errors in a DealMachine mail campaign. Sometimes a mail piece can't be sent - usually because of an address problem, a funds issue, or a print provider error. DealMachine surfaces these errors at the campaign level so you can see what went wrong and fix it without starting over.
Where to find it: Open the Direct Mail app in the left sidebar and go to Campaigns.
Spotting a campaign that needs attention
In the Campaigns dashboard, any campaign with errors shows a "Needs Attention" status, with the number of errors displayed inline next to the campaign.
Reviewing the errors
Click the campaign to open it and review the errors. Errored sends are grouped in the Needs Attention column.
Fixing an error
Each errored send has three actions:
Fix - to fix an invalid address, hover your mouse over the address and click the pencil icon. After making changes to the address, click Update and Retry. On success, the piece moves to sent.
Remove - take the property or person out of the campaign. To remove, hover your mouse over the address and click the trash icon.
Retry - re-queue the send once you've resolved the underlying issue.
When you clear an error and the retry succeeds, that piece is marked as sent. Once a campaign has no remaining errors, its status returns to normal and the "Needs Attention" flag goes away.